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Frequently Asked Questions
Where are you located?
We are located at "Central" at Garden City which is easily located at the intersection of Garden City & Alderbridge Rd.
Does Remedy do direct billing?
Not all of our therapists offer direct billing to extended health benefits for their services. Please review the therapist bio to confirm if they offer direct billing for your insurer plan. Jake Locking (RMT) & John Wu (Acupuncture) offer direct billing to ICBC.
Do you bill ICBC if I was in motor vehicle accident?
YES, assuming ICBC has approved you for treatment, in which case ICBC will cover. The initial appointment is 45 mins and subsequent appointments are 30 minutes. You will not need to pay any fee upfront as ICBC will cover the whole portion of the appointment.
Currently, only Jake Locking (RMT) & John Wu (Acupuncture) are accepting ICBC appointments.
Please email firstname.lastname@example.org to book RMT ICBC-related visits as they are currently not bookable online.
What types of payments do you accept?
We accept all major credit cards, debit/interac, cash and email money transfers
Can I use my insurance plan for massage therapy/chiropractic/acupuncture?
All of our therapists are registered. To find out if you are covered under your plan, please check with your extended insurance provider. We are not responsible for checking insurance coverage.
What is your cancellation policy?
We have a 24 hour cancellation policy with a full charge of the treatment cost.
If you are experiencing COVID flu-like symptoms, the cancellation fee will be waived if provided notice on the morning of.
Notice of cancellation due to sickness/COVID symptoms, in cases that fall within 24 hours of the appointment must be done before 10 AM on the same day. Failure to give said notice will be subject to full cancellation fees.
Please email email@example.com to cancel your appointment for any reason.
Do I need a doctor's referral to see a therapist at Remedy?
You do not need to have a referral to see a Registered Massage Therapist, Acupuncturist, or Chiropractor. A doctor's note/referral may be required for certain extended health benefits and ICBC claims - please check with your insurer prior to booking an appointment.
Does Remedy have a receptionist?
Remedy currently operates without a receptionist. We may not always be available to take your call. You can reach us by leaving a phone message or by email and we will get back to you within 1-3 business days. Email is the best method to get a fast response.
Is there free parking?
Yes, there is ample free parking at the complex. Please make sure you give yourself extra time when arriving during busy times such as lunch/dinner. There is extra parking at the parkade which is located behind Remedy.
How should I prepare for my massage?
Ideally, a warm shower or a bath prior to arriving to the clinic and a quick trip to the bathroom just before getting on the massage table. We recommend you arrive 10 minutes early to find parking, locate the clinic and fill out our clinic forms. Your therapist will greet you and take you through an intake process to discuss your current medical health, medications, injuries, and areas of concern.
Is it mandatory to use oils and lotions?
In order to provide optimal treatment, we recommend dressing down to the undergarments as we use oils and lotions, however, "dry" treatment can be used if you feel more comfortable wearing additional clothing. You will be under the sheets and covered the entire time, with only the area that is being worked on exposed.
I am a lawyer requesting for paperwork. How do I request for files?
Please email firstname.lastname@example.org with your request for files and if possible, the specific therapist in the subject line or body of the email.
Please expect 3-5 business days for a response.
Do I have to wear a mask?
Yes. In order to keep the therapists and patients safe, masks are worn at all times (including while in the treatment room). If you have respiratory issues that make it difficult to wear a mask while face down on the table - please inform your therapist ahead of time.
In this section we provide answers to the most commonly asked questions about massage therapy and our clinic. If you do not find what you are looking for, ask us a question below and we will be more than happy to help you with any questions.
Q: Can I use my insurance plan for massage therapy/chiropractic/acupuncture?
A: YES. Assuming that your benefit plan allows for massage therapy, chiropractic and acupuncture treatment. All of our therapists are registered.
Q: Does Remedy do direct billing?
A: Not all of our therapists offer direct billing for their services. Please review the therapist bio to confirm if they offer direct billing for your insurer plan.
Q: Do you bill ICBC if I was in motor vehicle accident?
A: YES. assuming ICBC has approved you for treatment, in which case ICBC will cover. Initial appointment is 45 mins. Subsequent appointments are 30 minutes. You will not need to pay any fee up front as ICBC will cover the whole portion of the appointment.
Please email email@example.com to book ICBC related visits as they are currently not bookable online.
Q: How can I book an appointment?
A: Online booking is the most efficient way to book an appointment. Appointment requests via email or phone are unreliable as we operate without a receptionist.
Q: Is the online schedule accurate?
A: YES. The online schedule is actively updated.
Q: What is included in my treatment/appointment time?
A: Health History Review, Assessment/Reassessment, Treatment and Patient Education may all be included within the alloted treatment time.
Q: If I am pregnant, can I still get massage therapy?
A: YES. All our therapists are trained in prenatal massage. We have pregnancy pillows for your comfort.
Q: Do you accept WCB claims?
A: NO. We currently do not accept WCB claims.
Q: Do you offer couples massage or have a couples room?
A: NO. Currently, we do not offer couples massage.
Q: How should I prepare for my massage?
A: A warm shower or a bath to help start your body to relax and a quick trip to the bathroom just before getting on the table are recommended. We recommend you arrive 10-15 minutes early to find parking, locate the clinic and fill out our clinic forms.
Q: This is my first appointment, what I should bring with me and what should I expect?
Q: Why do I need a massage therapy?
A: The most common reasons are:
Jet Lag Recovery