FAQs
Where are you located?
We are located at "Central" at Garden City which is easily located at the intersection of Garden City & Alderbridge Rd. We are in the Walmart complex, located across from TD Bank.
Does Remedy do direct billing?
Not all of our therapists offer direct billing to extended health benefits for their services. Please review the therapist bio to confirm if they offer direct billing for your insurer plan.
Do you bill ICBC if I was in motor vehicle accident?
YES, assuming ICBC has approved you for treatment, in which case ICBC will cover. The initial appointment is 45 mins and subsequent appointments are 45 minutes. You will not need to pay any fee upfront for the initial visit ICBC will cover the whole portion of the appointment. Subsequent visits have an $18 + GST user fee.
Currently, Daniel Ng & Shaw Arbuckle (RMT) & John Wu (Acupuncture) are accepting ICBC appointments.
What types of payments do you accept?
We accept all major credit cards, debit/interac, cash and email money transfers
Can I use my insurance plan for massage
therapy/chiropractic/acupuncture?
All of our therapists are registered. To find out if you are covered under your plan, please check with your extended insurance provider. We are not responsible for checking insurance coverage.
What is your cancellation policy?
We have a 24 hour cancellation policy with a full charge of the treatment cost.
If you are experiencing COVID flu-like symptoms, the cancellation fee will be waived if provided with sufficient notice.
Please email richmondremedy.info@gmail.com to cancel your appointment for any reason.
Do I need a doctor's referral to see a therapist at Remedy?
You do not need to have a referral to see a Registered Massage Therapist, Acupuncturist, or Chiropractor. A doctor's note/referral may be required for certain extended health benefits and ICBC claims - please check with your insurer prior to booking an appointment.
Does Remedy have a receptionist?
Remedy currently operates without a receptionist. We may not always be available to take your call. You can reach us by leaving a phone message or by email and we will get back to you within 1-3 business days. Email is the best method to get a fast response.
Is there free parking?
Yes, there is ample free parking at the complex. Please make sure you give yourself extra time when arriving during busy times such as lunch/dinner. There is extra parking at the parkade which is located behind Remedy.
How should I prepare for my massage?
Ideally, a warm shower or a bath prior to arriving to the clinic and a quick trip to the bathroom just before getting on the massage table. We recommend you arrive 10 minutes early to find parking, locate the clinic and fill out our clinic forms. Your therapist will greet you and take you through an intake process to discuss your current medical health, medications, injuries, and areas of concern.
Is it mandatory to use oils and lotions?
In order to provide optimal treatment, we recommend dressing down to the undergarments as we use oils and lotions, however, "dry" treatment can be used if you feel more comfortable wearing additional clothing. You will be under the sheets and covered the entire time, with only the area that is being worked on exposed.
I am a lawyer requesting for paperwork. How do I request for files?
Please email richmondremedy.info@gmail.com with your request for files and if possible, the specific therapist in the subject line or body of the email.
Please expect 3-5 business days for a response.
Do I have to wear a mask?
No