• Questions about Direct Billing

    We have been getting a lot of emails and phne calls regarding direct billing. Currently, not all of our therapists do direct billing to your extended benefits.

    Ai Roth (RMT) is the only therapist that does direct billing. She currently works with GREENSHIELD, MANULIFE, GREAT WEST LIFE, SUNLIFE, PACIFIC BLUE CROSS, MANULIFE.

    No other therapist do direct billing. However, Jake & Viola have limited spots for ICBC new patients.

    Please check our online booking app for availability.

  • August raffle winner is .......

    Gjaymie! You have won a $50 gift card for Amazon. Thanks everyone for entering via booking chiropractic treatments with Dr. Kevin Lai.

  • What Do You Know About Neck Pain? 

    Prevention Tips

    • Stretch after an hour of television viewing or sitting at the computer. - a lot of fitness watches often alert you if it senses that you have been sitting too long without movement.
    • Work on your posture both standing and seated to keep your spine properly aligned.
    • Make sure your work station is ergonomic with good low back support.
    • Drink water to keep the disks of your spine hydrated.
    • Exercise your neck and body regularly
    • Warm up before and stretch out after physical activities such as sports, gardening or other daily projects
    • Lift heavy items safely and slowly, avoid fast jerky motions

    Some Things to Avoid

    • Cradling a phone on your shoulder or straining your neck when texting - This bent-forward position puts a great deal of added stress on bones, joints, and ligaments in your neck
    • Falling asleep on the arm of the sofa
    • Thin pillows that provide no neck support - try to sleep on your back if you can
    • Reduce overall stress and tension 

    If neck pain persists, it is best to see a health care professional to develop a personalized treatment and pain prevention plan. 

    Taking a few preventative measures will help reduce your chances of neck pain and keep you discomfort free.


    1. https://www.spine-health.com/blog/10-tips-prevent-neck-pain

  • Remedy now offers Chiropractic care! 

    Please welcome Dr Kevin Lai! He is available for appointments Fridays & Saturdays. 

    Dr. Kevin Lai is an integrative physician. He is a B.C. Registered Doctor of Chiropractic and an Acupuncturist. He is also a Certified Nutritionist, world recognized Certified Strength and Conditioning Specialist, and a Personal Trainer.

    Dr. Lai received his doctor degree from The University of Western States in Portland, Oregon. He worked in many prominent clinics in thePortland area, and gained an extensive amount of experience. Dr. Lai then moved back to hishometown Vancouver, B.C. and has been providing care to his patients since.


    After settling in Vancouver, he obtained his degree in Acupuncture. With Acupuncture he is able to treat more internal organ problems, on top of the external physical problems he uses Chiropractic to treat. When he was younger, he obtained a bachelor’s degree from University of British Columbia, in Food and Nutritional Sciences Double Major, as Dr. Lai believes what we eat daily is tremendously importanton our health state. When it comes to integrative medicine and holistic care, Dr. Lai believes in thetraditional belief of an all-around true holistic doctor, instead of jumping between practitioners fordifferent needs. This drives him to be skilled in many areas.


    He is experienced at treating various problems of the general population, senior citizens, and athletes with sports injuries. With a passionfor helping others, Dr. Lai wishes to improve the longevity, health, and mood of people in theVancouver area through his knowledge of integrative medicine.

  • Direct Billing Availablle through our newest RMT

    Our newest team member Ai Roth will be offering direct billing to extended benefits and insurances!

    She direct bills for the following: Pacific Blue Cross, Manulife, Great West life and Sunlife


    We have had a few encounters with individuals that have an ICBC claim and require massage therapy services. We just wanted to clarify how the payment process works, so that there is no miscommunication between both parties.

    ICBC only pays a portion ($23) of the private massage price. The therapist directly bills ICBC that $23 portion that the client did not have to pay. However, they still have to pay the rest of the portion of the massage that the $23 did not cover for services rendered. We do not directly bill the whole portion of the massage to ICBC. 

    Example: A 1 hour massage initially costs $110. All ICBC claimants, once given the go ahead by their adjuster are covered up to a specific amount of massage appointments. Their adjusted fee for a 1 hour massage is now $87 instead of $110 that is payable at the end of the appointment. 


  • Massage Fees Changing in 2018

    Hello everyone!

    As of Jan 1st 2018, Remedy is updating the massage fees to stay competitive and keep in line with other registered massage therapy clinics in Richmond. 

    New fees effective Jan 1st 2018


    Recommended Initial Visit (45 minutes)
    30 minutes – $60.00
    45 minutes – $90.00
    60 minutes – $110.00


    Recommended Initial Visit (45 minutes) 
    30 minutes – $37.00
    45 minutes – $67.00
    60 minutes – $87.00





  • September Draw Winner

    Our winner for the September draw is Santiago!

    Thanks everyone for participating! Stay tuned for more monthly raffles.

  • Saturday Appointments 

    Here at Remedy, Saturday is one of our busiest and most sought out day for advanced and last minute massage therapy appointments. Due to the high volume of requests for Saturday appointments, we now have 3 RMT's to best serve our patients. We know how hard it is sometimes to get an appointment in during the weekday and our previous Saturdays have been fully booked weeks in advance, limiting the amount of last minute/walk-ins/emergency appointments available. All three of our RMTs - Jake, Viola and Sarah are now available all day!


  • In Office Desk Streches

    People don't realize that working in an office or desk job where the same position is maintained can be dangerous for your health. Research shows that repetitive motion, poor posture, and staying in the same position can cause or worsen musculoskeletal disorders.

    The habits we build at our desk, especially while sitting, can contribute to health issues, such as:

    • neck and shoulder pain
    • obesity
    • musculoskeletal disorders
    • stress
    • lower back pain
    • carpal tunnel

    Check out this website for examples of in office stretches that can be done at your desk to reduce your risk for health issues!

  • Question of the Day! 

    Massage therapists often get asked, "Do I need a doctors’ referral in order to receive massage therapy?"

    NO!  There is no requirement to have a referral to see a Registered Massage Therapist.  However, extended health care plans may require a referral before you will be covered but this is dependent on your policy. You need to check with your specific insurance policy to see what the requirements are before they will reimburse you for any therapeutic treatments. 

    Massage therapy doesn't necessarily always need to be done after you obtain an injury or are in pain. It can be incorporated to your health maintenance routine in preventing injuries!

  • Parking at Remedy

    Hello everyone,

    With the exception of the last few weeks, we are expecting nice and sunny weather ahead of us. With summer coming and more stores opening up in the complex, we expect higher volume of cars and traffic . If you have a hard time finding parking, there is ample amounts found in the parkade attached to Marshall's. Peak hours are during lunch/dinner times and weekends, where a majority of people looking for parking are for the restaurants. Please try to arrive 5 minutes prior to your massage therapy appointment at Remedy to ensure you have time to look for parking.

    Thank you!


  • How to Book an Online Appointment at Remedy 

    At Remedy, we want you to have an easy experience with booking your own appointments. It is the most convenient way to get an appointmet as you are able to check each individual RMT's schedule and see what works for you. Remedy uses the JaneApp software for online scheduling and have had nothing but good feedback from clients.

    However, it may not be so clear for everyone, especially first time clients.  We have provided step by step instructions to make it even easier! 

    1. Go on www.richmondremedymassage.ca and click on the "Book Online Now" green button as highlighted below.

    2. Click on Sign Up in the upper right hand corner.

    3. You can sign up using whatever medium is more convenient for you: email, phone number or your facebook, twitter or google plus accounts. Fill out the following pages to create a log in account.


    4. Click "Book an Appointment" on either corner of the page.

    5. Click on Massage Therapy on the left side bar. It will open up to a window where you can pick your appointment via treatment/services offered or if you wanted to pick a specific therapist.

    6. You will now be able to play around with the how long of a treatment you want and it will show you which available time slots can be booked for specific treatment times.

    7.  After you select a time and date, JaneApp will then ask to confirm either your email or your phone number so we are able to contact you and send you confirmation and reminder texts or emails for your future appointments. After verifying your phone number or email, a set of simple instructions will be sent. It will send you instructions on how to fill out our Patient Intake Form. If you are unable to fill it out at the time of booking or before your scheduled appointment, please arrive 5 mins early to your appointment so it can be properly filled out. 


    If you have any questions, call the clinic at 604 285 8070 or give us an email at richmondremedymassage@gmail.com



  • Benefits of Massage for Athletes

    ATTENTION ATHLETES! Did you know massage can help with muscle soreness and even performance? The increased and enhanced blood circulation helps to relieve muscle tension, reduce soreness and make for a faster recovery. Then, the relaxed muscles can experience “an increase in range of motion and flexibility,” as explained in a study in the Journal of Sports Medicine and Physical Fitness. (1)

    Individuals who participate in exercise and athletic programs who seek enhanced performance, improved conditioning, faster recovery, injury prevention, and assistance in maintaining peek fitness can benefit from massage therapy given by professional massage therapists working within their scope of practice. (2)

    massage and exercise muscle soreness

    Research has shown that in relation to exercise and athletic participation massage can:

    • Reduce muscle tension

    • Help athletes monitor muscle tone

    • Promote relaxation

    • Increase range of motion

    • Improve soft tissue function

    • Support recovery from the transient immunosuppression state

    • Decrease muscle stiffness and fatigue after exercise

    • Improve exercise performance

    • Decrease delayed onset muscle soreness

    • Reduce swelling

    • May help prevent injuries when massage is received regularly


    Ask the Registered Massage Therapists at Remedy how they can help you improve your athletic performance!




  • Busy November

    Hey everyone,

    We are sorry to announce that we have hit some delays regarding construction so we will not be opening until December 2016.

    However, the online book system (JaneApp) is up and running and you can book future appointments for December and onwards. Our

    store front signage is up and the new Walmart complex in Richmond is starting to come together and we're hoping to be part of it soon. We

    are trying out best to complete the clinic as soon as possible so stay tuned for grand opening details!

    -Remedy Massage Therapy

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