In this section we provide answers to the most commonly asked questions about massage therapy and our clinic. If you do not find what you are looking for, call the clinic or ask us a question below and we will be more than happy to help you with any questions.

Q: Does my Health Insurance/Extended Benefits cover payment of costs?

A: As benefit packages vary greatly, you will need to check with your provider to see if you have premiums that cover registered massage therapy. We will provide you with a receipt for the treatment received for you to submit to your employer/work benefits for reimbursement.


Q: Does Remedy do direct billing?

Not all of our therapists directly bill your insurance for you at this time.

Currently, only Ai Roth directly bills for Greenshield, Manulife, Great West Life, Sunlife and Pacific Blue Cross.


Q: This is my first appointment, what I should bring with me and what should I expect?

A: Ideally, you should come wearing athletic and comfortable clothing. Please bring proper documentation if you are covered under ICBC. Your therapist will greet you and take you through an intake process to discuss your current medical health, medications, injuries, and areas of concern. In order to provide optimal treatment we recommend undressing to the undergarments as we use oils and lotions, however, "dry" treatment can be used if you feel more comfortable wearing additional clothing. You are under the sheets and covered the entire time, with only the area that is being worked on exposed.


Q: What is included in my treatment/appointment time?

A: Health History Review, Assessment/Reasseement, Treatment and Patient Education may all be included within the alloted treatment time.


Q: Do you bill ICBC if I was in motor vehicle accident?

A: Yes, we bill ICBC a portion ($23) of the private fee so that it is less of an expense for you. You must contact your ICBC adjustor to ensure all the required forms are completed BEFORE attending treatment. Your claim must be approved by ICBC in order for you to receive coverage for massage therapy treatment. At the time of your treatment, please bring your care card, claim number, adjustor contact info (full name and phone number), and any other pertinent information such as doctor's referral form.


ICBC only pays a portion ($23) of the private massage price. The therapist directly bills ICBC that $23 portion that the client did not have to pay. However, you still have to pay the rest of the portion of the massage that the $23 did not cover for services rendered. We do not directly bill the whole portion of the massage to ICBC. 


Example: A 1 hour massage initially costs $110. Their adjusted fee for a 1 hour massage is now $87 instead of $110 that is payable at the end of the appointment. 


Q: How shall I prepare for my massage?

A: A warm shower or a bath to help start your body to relax and a quick trip to the bathroom just before getting on the table are recommended. We recommend you arrive 10-15 minutes early to find parking, locate the clinic and fill out our clinic forms.


Q: If I am pregnant, can I still get massage therapy?


A: Absolutely, we have special pregnancy pillows that allow you to lay comfortably while face down. We also have a massage chair available if you prefer to be in a semi upright position. 


Q: Do you accept WCB claims?


A: We currently do not accept WCB claims.


Q: Why do I need a massage therapy?

A: The most common reasons are:


General Relaxation

Jet Lag Recovery

General Health & Fitness

Recovery from motor vehicle accidents

Relieve Sore, Tight Muscles

Relieve Tension & Headaches

Before or After Sports Activity

Recovery From Surgery 

Improve Circulation

Improve Quality of Life

Have a question about Massage Therapy? Ask us here!

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